Below you can find a list of our Frequently Asked Questions.
Click on a question below to see the answer
Need more help? Contact us through the Member Feedback form.
Subscription FAQ's
How to renew a Subscription?
The Maine Lottery is no longer offering subscriptions for purchase.
Why am I not able to purchase a subscription?
The Maine Lottery is no longer offering subscriptions for purchase. Previously purchased subscriptions will
continue to be valid. Tickets can be purchased for up to 10 consecutive weeks at any of the lottery's
1,200 retailers across Maine.
Who can open an account?
Any person meeting the following requirements is eligible to open an account:
- Must be 18 years of age or older.
- Must be a United States citizen or resident of the United States.
I do not live in Maine, can I play?
Yes, but you must have a physical address located in the State of Maine.
Note: All registrations must have a Maine zip code.
What are the minimum system requirements?
For the best experience, we recommend that your computer meet the following system requirements:
- Operating System: Windows® Vista, or Windows® 7 or 8
- Browser: The system works on most browsers and platforms. Browsers that game the system supports are
three(3) latest version of:
- Internet Explorer®
- Firefox®
- Chrome™
- Safari®
- Processor: Intel Pentium III 500MHz
- RAM : 256MB
- Connection Speed: 56K, with a connection speed of 40K or higher (Cable/DSL recommended for best results)
- Screen Resolution: 1024 x 768
- Adobe Flash® Version: 9.0 or higher
Will I ever be required to provide my full Social Security Number (SSN)?
You will be required to complete a winners claim form with your complete SSN when your winnings are $600 or
more.
How do I log in?
Visit www.mainelottery.com and enter your user name and password in
the fields provided in the members only screen and then click Login.
Can I open more than one account?
Only one individual account is allowed per Player. However, multiple subscriptions can be purchased under that
one account.
I forgot my password, how can I reset it?
To retrieve your password, click the Forgot Password link on the Home page. A message
will be sent to your registered email address, with a link to reset your password. You may also contact Player
Support at 1–800–201–0108, Monday through Friday, between 8AM to 5PM Eastern Standard Time.
How do I change my password?
To change your password (once signed in), click the My Account → My Profile At
the bottom of the screen in the Your Password section, enter your old password followed by your new password. Confirm the new
password, then submit.
How do I update my contact information?
To change your contact information (once signed in), click the My Account → My Profile. This will allow you to change your contact information.
I have been locked out of my account. What do I do?
If your account is locked, please contact the Maine Lottery at 1–800–201–0108, Monday through
Friday, between 8AM to 5PM Eastern Standard Time.
When are drawings held for each game?
The table below provides important drawing information for each game such as draw frequency, days of draw, and
draw times.
NOTE: All times are Eastern Standard time.
Game |
Draw Frequency |
Days of Draw |
Draw Time |
Powerball® |
3 times per week |
Mon., Wed., Sat. |
10:59PM |
Mega Millions® |
Twice per week |
Tue. and Fri. |
11:00pm |
Megabucks® |
Twice per week |
Wed. and Sat. |
7:59pm |
What is your privacy policy?
The Maine Lottery is strongly committed to maintaining the privacy of personal information gathered from the
use of any of its websites. Your personal information will not be sold or provided to third parties.
I do not want to receive emails about my transactions. What can I do?
Currently, you may not opt out of selected email notifications.
Will I receive a check for my winnings in the mail?
Winnings under $600 will automatically be mailed to you. However, your subscription will be extended for Hot
Lotto winnings up to $6.00, for Powerball and Lucky for Life winnings up to $4.00, and for Megabucks and Mega
Millions winnings up to $2.00. If your winnings total $600 or more, you will receive an email notification
instructing you to file a winner's claim form.
How do My Groups work?
With My Groups, the Group manager creates a group then creates a subscription with
friends, family and/or co–workers. Once the purchase is made; members cannot be added or deleted to these
groups.
Note: All members of a group must be eligible to play lottery. As a
group manager, you must attest that each group member of the groups you manage is eligible to play lottery.
How many groups can I be in at one time?
You can be in as many groups as you want at one time, in addition to your own individual subscriptions.
As a group manager, can I manage multiple groups?
You can manage multiple groups as a manager but please be aware that for each subscription you place with a
group, your share of the purchase will be applied toward your weekly responsible gaming limit.
Can I be in multiple groups as a group member?
Yes, you are able to be in multiple groups but please be aware that for each subscription you place with a
group, your share of the purchase will be applied toward your weekly responsible gaming limit.
I'm a Group Manager. What administrative functions are available?
Administrative functions include but are not limited to maintaining player names associated with the Group
subscription. As a group manager, you can:
- Create Groups
- Add or Delete Members
- Copy Groups to create new Groups
- Delete Groups
- Track all transactions, including wagers and winnings
Note: Once a group purchase has been made, group members cannot be
added, deleted or changed in any way.
If my group wins $600 or greater, how do I redeem the winnings?
If your group wins $600 or more all Group members must complete a winners claim form. All members of a group
must be eligible to play lottery. As a group manager, you must attest that each group member of the groups you
manage is eligible to play lottery.
If my group wins less than $600, how do I redeem the winnings?
Winnings under $600 will automatically be mailed to the Group Manager. Your subscription will be extended for
Hot Lotto winnings up to $6.00, for Powerball and Lucky for Life winnings up to $4.00, and for Megabucks and
Mega Millions winnings up to $2.00.
How do I know if I am a winner after a draw?
You will receive an email notification alerting you that you have won and the amount of your winnings.
How long do I have to claim my prize?
For prizes of $600 or more, you must submit a winner's claim form to the Maine Lottery within one (1) year
of the drawing.
How can I contact the Maine State Lottery with subscription questions?
To contact the Maine Lottery, you can go to the Help and FAQ page, call 1–800–201–0108
(Monday through Friday, between 8AM to 5PM Eastern Standard Time), or email MaineLottery@Maine.gov.
RewardME FAQ's
How much does it cost to become a RewardME member?
Membership and its benefits are free.
I have forgotten my log–in information. What can I do?
On the Log In page you will find a link to assist you with forgotten log–in
information
Why did I get locked out of my account?
If you make too many consecutive unsuccessful attempts to enter a ticket, you will be locked out of the system
for 24 hours. This is a security precaution built into the system to prevent fraud.
What should I do if I encounter a problem on the RewardME website?
Send us Feedback to let us know the type of problem you are experiencing. We will
assist you via email.
Why am I required to enter the last four digits of my Social Security Number?
Such information is necessary to help validate the identification of the member and thereby maintain the
integrity of the RewardME program. In doing so, the Maine State Lottery can verify that the member is at least
eighteen (18) years of age and ensure that each member has no more than one account. The requested information
is secured via encryption and is not used for any other purpose.
What can I do if the website is not able to verify my identity?
First, be sure you have entered the last four digits of your Social Security number and all other information
correctly. Check to be sure all information is correct. If you still are denied access, then please contact
customer service at 1–800–201–0108. You will be asked for your account setup information and
to provide a copy of your state–issued ID.
How do I deactivate my account?
To deactivate your account, please send a written request via Member Feedback.
What do I do if I am not receiving emails from RewardME?
Some email providers including, but not limited to, AOL, Comcast, Cox, EarthLink, and Verizon may identify our
communications as spam, reduce the speed of delivery, or prevent the delivery of our emails. If you encounter
slow or undelivered emails you may want to try an alternate email provider and update your account
accordingly.
Points for Prizes™ FAQ's
How do I set–up a Points for Prizes™ account?
All members of RewardME are automatically enrolled in Points for Prizes™. If you are not already a
member, you can register now.
What games are eligible for Points for Prizes™?
You can view a full list of eligible games here.
How do I enter my tickets for Points for Prizes™?
Once logged in, go to the Enter Tickets page and refer to the diagrams and instructions on
the page for how to enter tickets.
Where do I find the numbers on a ticket to enter?
For non–winning scratch–off tickets, the GAME NUMBER is located on the BACK of the instant ticket.
It is the first 3 digits of the 13 digit number above the bar code (GGG–XXXXXX–XXX–X). The 12-digit
ENTRY NUMBER is located under the scratch–off covering on the FRONT of the instant ticket.
For Draw/Terminal Generated tickets, the 25 character entry code number is located below the lottery
logo on the front of the ticket. Draw game tickets without an entry code number are not eligible.
Is there a limit on how many tickets may be entered?
There is no ticket entry limit; however, there is a Point Accumulation Cap of no more than 5000 points per month.
Once a player enters enough tickets to earn 5000 points, then entries will no longer receive points. Tickets may
continue to be entered for any promotions, but points will not be earned. Entries will again receive points when
the next month begins.
My entry is not being accepted. What can I do?
Lottery Draw/Terminal tickets are eligible to be entered the day after purchase,
unless the Ticket has been cancelled. For Draw/Terminal Generated tickets, ensure
the 25 character entry number located on the front of the ticket is entered correctly.
Draw game tickets without an entry code number are not eligible. If you have
a scratch–off ticket, check your ticket carefully to make sure it is not an instant winner.
Winning scratch–off tickets cannot be entered in for Points for Prizes™. Next, make sure you entered
the correct numbers from your ticket. Refer to the Enter Tickets page for diagrams of where to find the Entry
and Ticket numbers. Then, check that all the scratch–off covering has been removed from around the Entry
Number and is not causing a "0" to look like an "8," for example. If you still cannot enter the ticket, use the
Member Feedback form to report the issue and be sure to include all the ticket number
information.
What if I get a message saying the ticket was previously submitted?
Any qualifying ticket can only be entered once. If the ticket has already been entered, an error message to
that effect will appear on the page.
Do I need to keep the ticket after I have submitted it?
Unless you have a need to retain your winning tickets, you are encouraged to properly dispose of your ticket
after you have submitted it.
What should I do if I am not receiving emails from Points for Prizes™?
It is possible that emails are being blocked by a spam filter on your computer. Check your "spam" or "junk"
folder in your email application. Emails sent by the Points for Prizes™ store are also saved in the
Message Center. To access the Message Center, go to "My Account" and then click the "Message Center" link in the
menu.
What should I do if I encounter a problem on the Points for Prizes™ website?
If your problem is not described on this page, send us an email via the Member Feedback
form and let us know the type of problem you are experiencing. We will respond within 24–48 hours of
receiving your email to troubleshoot your issue.
How many points do I get for each ticket?
The number of points awarded for each ticket will vary from ticket to ticket. Each time you submit an entry,
the number of points you have been awarded for that ticket will appear on the page.
How do I check my points balance?
Your current points balance is displayed in the upper right corner of any RewardME website page after you have
logged in. You also can get details about your points by going to "Account" and then clicking the "Points
History" link in the menu.
How do I redeem my points?
Click the Points for Prizes™tab to see currently available items. Click on an item to see additional
information about it. To place an order, indicate the number of each item you would like to order and then click
Add to Cart. You will have an opportunity to confirm the details of the order before the order is placed.
How do I check the status of an item I ordered?
You can check the status of any items you have ordered by going to "Account" and clicking the "History" link
and then "Order History" link in the menu. This section will present you with a list of all the items you have
ordered and the current status of each one.
What should I do if an order I receive is incorrect or damaged?
Please contact customer service at 1–800–201–0108.
What should I do if I do not receive an item that I order?
Please contact customer service at 1–800–201–0108.
Can I cancel my order?
Orders cannot be canceled after they have been entered. Be sure to check all the details carefully on the order
confirmation page before submitting your order.
Can I return my order?
Orders cannot be returned after they have been entered. Be sure to check all the details carefully on the order
confirmation page before submitting your order.
When do my points expire?
At this time points do not expire, but this provision is subject to change. MSL reserves the right to
establish, change, modify or eliminate rules regarding the expiration of points at its discretion.
Can I return a defective item?
Defective items can be returned if reported within 30 days of receipt. To report a defective item, please call
1–800–201–0108.
Why was an item removed from the Points for Prizes™ store?
Individual items may be removed from the Points For Prizes™ store at any time. The Lottery may attempt to
offer a similar item, but has no obligation to do so.
Promotions FAQ's
What tickets are eligible for second chance promotions?
Active second chance promotions and information about eligible games can be found on the Promotions
page.
Where do I find the numbers on a ticket to enter?
For non–winning scratch–off tickets, the GAME NUMBER is located on the BACK of the instant ticket.
It is the first 3 digits of the 13 digit number above the bar code (GGG–XXXXXX–XXX–X). The 12-digit
ENTRY NUMBER is located under the scratch–off covering on the FRONT of the instant ticket.
For Draw/Terminal Generated tickets, the 25 character entry code number is located below the lottery logo
on the front of the ticket. Draw game tickets without an entry code number are not eligible.
How will the drawings work?
Non-winning Tickets will be accepted from any eligible game until the posted final entry deadline for that
game. The drawing will include only tickets that were submitted for that specific game.
How are winners contacted?
To contact winners, the Maine State Lottery will use contact information players provided when they registered
for a RewardME account. Winners may also be posted on RewardME and mainelottery.com