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Frequently Asked Questions

Below you can find a list of our Frequently Asked Questions. Click on a question below to see the answer

Need more help? Contact us through the Member Feedback form.

Subscription FAQ's

How to renew/extend Subscription?

What is a Draw Game subscription?

Who can open an account?

I do not live in Maine, can I play?

What are the minimum system requirements?

Will I ever be required to provide my full Social Security Number (SSN)?

How do I log in?

Can I open more than one account?

I forgot my password, how can I reset it?

How do I change my password?

How do I update my contact information?

I have been locked out of my account. What do I do?

Which Lottery games can I purchase a subscription for?

When are drawings held for each game?

Can I cancel a Subscription once I purchase it?

How do I get a receipt for my Subscription Purchase?

What is your privacy policy?

Can I use a credit card for my purchase?

I do not want to receive emails about my transactions. What can I do?

Is the subscription system available 24 hours a day?

Will I receive a check for my winnings in the mail?

How do I change individual draw game numbers?

How do I cancel my subscription?

How do My Groups work?

How do I set up a group subscription (My Groups)?

How many groups can I be in at one time?

As a group manager, can I manage multiple groups?

Can I be in multiple groups as a group member?

I'm a Group Manager. What administrative functions are available?

If my group wins $600 or greater, how do I redeem the winnings?

If my group wins less than $600, how do I redeem the winnings?

How do I know if I am a winner after a draw?

How long do I have to claim my prize?

What if the Maine State Lottery changes a lotto game or discontinues it during my subscription period?

How can I contact the Maine State Lottery with subscription questions?

RewardME FAQ's

How much does it cost to become a RewardME member?

I have forgotten my log–in information. What can I do?

Why did I get locked out of my account?

What should I do if I encounter a problem on the RewardME website?

Why am I required to enter the last four digits of my Social Security Number?

What can I do if the website is not able to verify my identity?

How do I deactivate my account?

What do I do if I am not receiving emails from RewardME?

Points for Prizes™ FAQ's

How do I set–up a Points for Prizes™ account?

What games are eligible for Points for Prizes™?

How do I enter my tickets for Points for Prizes™?

Where do I find the numbers on a ticket to enter?

Is there a limit on how many tickets may be entered?

My entry is not being accepted. What can I do?

What if I get a message saying the ticket was previously submitted?

Do I need to keep the ticket after I have submitted it?

What should I do if I am not receiving emails from Points for Prizes™?

What should I do if I encounter a problem on the Points for Prizes™ website?

How many points do I get for each ticket?

How do I check my points balance?

How do I redeem my points?

How do I check the status of an item I ordered?

What should I do if an order I receive is incorrect or damaged?

What should I do if I do not receive an item that I order?

Can I cancel my order?

Can I return my order?

When do my points expire?

Can I return a defective item?

Why was an item removed from the Points for Prizes™ store?

Promotions FAQ's

What tickets are eligible for second chance promotions?

Where do I find the numbers on a ticket to enter?

How will the drawings work?

How are winners contacted?