Help/FAQ
Our troubleshooting section is broken down into categories, containing frequently asked questions. Click on the category name to see all questions.
Questions about or problems with registering.
Questions about or problems with registering.
Why won't the form accept an entry such as phone number, email address or password even though the information is correct?
Certain fields have specific formatting requirements. So even if you enter the correct information, if it is not formatted properly, it will not be accepted.
I never received the email to finalize my registration. I've requested it several times but it has never arrived.
The first step is to check to see if the email is in your Junk or Spam folder. Then be sure that you have added "do_not_reply@mainelottery.com" to your address book to ensure you receive future emails. If there is no email in your Junk or Spam folder, then after you have added our email to your address book, follow the "forgot password" process to have another email sent to you.
If you still do not receive the email, it is possible your email provider or ISP (Internet Service Provider) is employing spam filters that are inadvertently preventing you from getting our emails. Spam filters employed by ISPs are extremely indiscriminate and far from fool-proof. As a result, legitimate email often gets tagged as "spam."
Below is a list of popular ISPs that employ filters that often produce false results.
If you feel your emails are being inadvertently blocked at the ISP level, please contact your ISP for assistance.
Why can't two people use the same email address to register?
Email address is used for your login credentials, which means each member must have a unique email address in our system.
Does it matter what computer I use?
For the best experience, we recommend that your computer meet the following system requirements:
Problems logging in.
Problems logging in.
When I try to reset my password, it won't accept my entry.
Be sure your new password is at least 5 characters long and doesn't contain any spaces. In addition, the "Password" and "Confirm Password" fields must match.
I never received the email to reset my password. I've requested it several times but it has never arrived.
The first step is to check to see if the email is in your Junk or Spam folder. Then be sure that you have added "do_not_reply@mainelottery.com" to your address book to ensure you receive future emails. If there is no email in your Junk or Spam folder, then after you have added our email to your address book, follow the "forgot password" process to have another email sent to you.
If you still do not receive the email, it is possible your email provider or ISP (Internet Service Provider) is employing spam filters that are inadvertently preventing you from getting our emails. Spam filters employed by ISPs are extremely indiscriminate and far from fool-proof. As a result, legitimate email often gets tagged as "spam."
Below is a list of popular ISPs that employ filters that often produce false results.
If you feel your emails are being inadvertently blocked at the ISP level, please contact your ISP for assistance.
Does it matter what computer I use?
For the best experience, we recommend that your computer meet the following system requirements:
Information related to general problems accessing the system.
Information related to general problems accessing the system.
Computer issues of all types can be very frustrating. Please be assured that we work very hard on our software to create the best, most trouble-free experience for you that we can. However, problems may stem from your computer or your Internet connection, both of which are beyond our control. Your computer specifications, the number of programs that you are running, presence of spyware or adware, problems with Flash or the speed of your internet connection can all contribute to technical difficulties.
Many of these technical issues have the potential to disrupt your play. They may result in reels continually spinning or games freezing at inopportune times. We know this is aggravating, but it is the nature of Internet-based games.
Below are some common technical issues that we can try to help you troubleshoot.
When I try to load the game system it hangs on the loading screen. What's wrong?
There are a number of possible causes for the game system hanging on the loading screen. Below are some troubleshooting tips.
Cache Needs To Be Cleared.
There could be a conflict with your cached version of the game system and any new version we may have released. Clear your cache and then try logging in again.
To clear your cache, find your browser below and follow the instructions.
Internet Explorer 9, 10, 11
Both Firefox and Chrome change their procedures often, you can find information about each by clicking the link below.
Firefox
Chrome
While we don't officially support AOL browsers, you can find information about clearing your AOL cache here. In addition, our site requires active scripting and cookies be enabled; you can find information on how to do that here.
Turn Off Web Accelerators/Optimizers.
Web accelerators and optimizers, like NetZero HiSpeed or AOL TopSpeed, use a combination of caching and compression technologies to speed the delivery of webpage content. The caching of files can also interfere with the loading of our game system. If you are experiencing loading problems, try disabling this service.
Unsupported Browser.
Our game system works on most browsers and platforms, however, the only officially supported browsers are Internet Explorer and Firefox.
Slow Connections.
Players using dial-up service with a slow connection may have to wait several minutes for the game system to fully load.
What are the system requirements?
For the best experience, we recommend that your computer meet the following system requirements:
Questions about the Fun Play product.
Questions about the Fun Play product.
What is Fun Play?
Fun Play is a suite of online games that you can play anytime you want, as much as you want, just for fun. You can brush up on a game you haven't played for a while, or learn a new game entirely. The chips are to help you keep track of your progress and to climb the leader boards.
What happens if I run out of chips?
If your chip balance starts to run low, the game system will display a message offering you more. Since Fun Play is just for fun and the chips have no intrinstic value, you never have to worry about running out.
Why don't all the games offered have a leader board?
Leader boards are only included for games that require players to formulate a strategy for the game.
Does it matter what computer I use?
For the best experience, we recommend that your computer meet the following system requirements:
Choose a game from the list below to read the game rules. Please note that not all games listed here are offered at all times.
The goal is for your cards to come closer to 21 in value than the dealer's cards, without going over. You are dealt two cards to start and can receive as many additional cards as you want. Earning 21 with an ace and any ten or face card is called a Blackjack and pays 3:2. A hand valued greater than 21 is bust and automatically loses.
A hand value is said to be "soft" if it contains an Ace that can be counted as 11 without having the value of the hand exceed 21. It's always possible to draw one card to a soft hand without busting.
To begin playing, choose your credit value by clicking on a chip in the control panel. When a credit value is selected, the chip is raised up to indicate it is active. The system will keep that value selected until you choose a different credit value.
Make your bet by clicking on the area labeled "bet." If you click a second time, a second chip will appear, and so on. To remove a bet, hold the SHIFT key and click on the chip on the table.
Once your bet is placed, you begin the game by clicking the "DEAL" button. Two cards will be dealt to you, face-up, and two to the dealer. The dealer's cards will be dealt one face-up and one face-down.
If the dealer's up-card is a 10-valued card, the game will pause while the dealer checks his other card for a blackjack. If he doesn't have blackjack, the game continues. If he does have blackjack the hand ends here and unless you also have a blackjack, your bet is lost. In the case of you and the dealer both having blackjack, the hand is a push (tie) and your bet will be returned.
If the dealer's up-card is an Ace, and you don't have blackjack in any of your hands, you will be offered the change to buy insurance, which pays 2:1. Insurance is basically a bet that the dealer does in fact have a Blackjack. You can put down half your original bet on insurance. If the dealer does have a Blackjack, you'll lose your original bet, but receive 2:1 on your insurance bet, and come out even. If the dealer doesn't have a Blackjack, you lose your insurance bet and continue with the hand.
Insurance Offer
In the case where you do have a Blackjack and the dealer's up-card is an Ace, you will be offered "even money." Accepting this means you'll instantly be paid out 1:1 for your bet (even money) and the hand will end. Doing this forfeits the normal Blackjack pay out of 2:3. However, if the dealer truly does have a Blackjack, choosing even money puts you ahead, since the hand would otherwise be a push.
Even Money Offer
After the first two cards are dealt, you have the option to double down. If you decide to double down, your bet will be doubled and you will be given only one additional card to your hand and then your hand will be scored. To double down, click the "DOUBLE DOWN" button in the control panel.
If you are dealt a pair of matching cards, ignoring the suit, you can split the cards and create two separate hands. Any ten-valued cards (i.e., 10, Jack, Queen and King) can be split. For example, if you had a Queen of Clubs and King of Spades, you could split that pair to create two new hands. To split a pair, click the "SPLIT" button in the control panel.
When you split pairs, a bet equal to the original bet is placed next to the split card, and a second card is dealt for each hand. On your split hands you still have the option to double down. If you are dealt another pair in your split hand, you can split a second time. In fact, you can split up to three times total."
If you split a pair of Aces, you will only be dealt one additional card to each hand and can't draw any more. If you draw a ten to a split Ace, it's paid as a 21 (1:1) and not as a Blackjack (3:2).
If you win, the appropriate number of chips will be added to your bet and then the chips will slide to the lower portion of the table and be added to your bank. The message area will display the results of the bet.
If you lose, your chips will be moved toward the dealer's chips.
All game outcomes remain on the table in full view for your examination until you click the "NEW GAME" button.
When you play Casino Safe Cracker, the game automatically uses a single chip with the value of 1.
Your goal is to make the best hand possible from the five cards dealt to earn the highest payout possible. You have the opportunity to draw up to five new cards.
Your bet is composed of a credit value and a total number of credits to play.
Choose your credit value by clicking on the arrows to the right of the Credit Value display. The values will cycle through, from lowest to highest.
Credit Value Selection
Choose the number of credits to use by clicking on the "Bet One" button to cycle through the possible bets. Or click the "Bet Max" button to bet the maximum of 5 credits per hand and automatically deal the cards.
Credits Bet Selection
Winning Hands | Hand Description |
---|---|
4 Deuces & a Joker | All five wild cards |
Natural Royal Flush | Ace - King - Queen - Jack - 10, all of the same suit, without any wild cards |
Four Deuces | Four deuces, all wild |
Wild Royal Flush | Ace - King - Queen - Jack - 10, all of the same suit, using one or more wild cards |
Five of a Kind | Five cards of the same rank, using one or more wild cards |
Straight Flush | Five cards in sequence, all of the same suit |
Four of a Kind | Four cards of the same rank |
Full House | Three of a kind and a pair |
Flush | Five cards of the same suit |
Straight | Five cards in sequence but not the same suit |
Three of a Kind | Three cards of the same rank |
To begin choose your credit value and the total number of credits to bet. You can bet a maximum of five credits per hand.
Once your bet is made, click the "DEAL" button to receive your first five cards. To hold a card, either click on the card itself or click the "HOLD" button below it. "HELD" will be printed across the card. To unhold a card, click the card again or click the "HOLD" button below it. You can hold all five cards, discard all five cards, or hold some and discard the rest.
After you've selected which cards to hold, click the "DRAW" button. Even if you are holding all your cards, you still must click DRAW to score the hand.
If you are drawing new cards, those cards will appear in your hand. The hand will be scored according to the pay table positioned above the cards.
Pay Table
When you have a winning hand, that hand will be highlighted on the pay table. The result of your winning hand can also be seen in the Win Paid display.
When you play Slingo® Jackpot, the game automatically uses a single chip with the value of 1.
Texas Hold 'Em Poker is a multiplayer game where each player receives two hole cards, face down, plus five community cards that are shared among all players. The community cards are dealt in rounds with the opportunity to bet or raise. The player who can make the best 5-card poker hand from the seven available cards wins the pot. This version of Texas Hold 'Em features computer players.
Winning Hands | Hand Description |
---|---|
Royal Flush | Ace - King - Queen - Jack - 10, all of the same suit |
Straight Flush | Five cards in sequence, all of the same suit |
Four of a Kind | Four cards of the same rank |
Full House | Three of a kind and a pair |
Flush | Five cards of the same suit |
Straight | Five cards in sequence but not the same suit |
Three of a Kind | Three cards of the same rank |
Two Pair | Two cards of the same rank and a second set of two cards of the same rank |
Pair | Two cards of the same rank. |
High Card | If a hand doesn't contain any of the above combinations, it is valued by the highest card in it. |
Each Texas Hold 'Em Poker game has a buy-in amount. You bring this amount of credits to the table with you, and can continue playing as long as you have credits. The game will continue until there is only one player left who has won all the credits.
There is no ante. Instead, there is a small and big blind that must be made. These are made by the two players to the left of the dealer. The player to the immediate left of the dealer must post the small blind, and the player to the left of the small blind bettor must post the big blind. The player who is dealer rotates clockwise around the table after each hand so everyone at some point must post a blind.
Once the blinds are posted, two cards are dealt face down to each player. These are called the Hole cards. The first of four rounds of betting now occurs. Starting with the player to left of the big blind bettor, the player has three choices: He can call the big blind, he can fold, or he can raise. Play moves clockwise around the table.
After the initial round of betting, the first three community cards, called The Flop, are dealt face up in the center of the table. There will be five community cards total dealt, and they are shared by all players. After the flop, a second round of betting occurs, this time beginning with the first active player to the left of the dealer. He can fold, check which puts no money down or raise. If the player decides to raise, then each successive player must decide to either fold, call or add their own raise.
The fourth community card, called the Turn, is dealt face up to the center of the table. This is followed by the third round of betting, again starting with the first active player to the dealer's left and moving clockwise around the table.
The fifth and final community card, called the River, is dealt. This is followed by the fourth and final rounding of betting.
Once the betting is complete, it is time for the showdown. The first active player to the left of the dealer must flip over his two hole cards. The best 5-card poker hand possible is made using the community cards and his hole cards. Moving clockwise around the table, each active player then has the choice to flip over his hole cards to make a claim on the pot, or decide to "muck it" and not show their cards, forfeiting a claim on the pot.
The player with the highest poker hand wins the pot. In the case where the players use only the five community cards to form the strongest hand, the game is a tie and all such players evenly split the pot.
If you win, the chips from the pot will be added to your bank. The message area will display the results of the bet.
All game outcomes remain on the table in full view for your examination until you click the "NEXT HAND" button.