Registering

Questions about or problems with registering.

Why won't the form accept an entry — such as phone number, email address or password — even though the information is correct?

Certain fields have specific formatting requirements. So even if you enter the correct information, if it is not formatted properly, it will not be accepted.

• Phone Number: You must follow the format listed on the page, which is NNN-NNN-NNNN. If you try to enter your number in any other format, such as (NNN) NNN-NNNN or NNN.NNN.NNNN, it will not be accepted.
• Email: You must enter a valid email address. If the "Email" field and the "Confirm Email" field don't match, you will receive an error.
• Password: Passwords must be at least 5 characters long and cannot contain any spaces. As with the email field, if the "Password" and "Confirm Password" fields don't match, you will receive an error.

I never received the email to finalize my registration. I've requested it several times but it has never arrived.

The first step is to check to see if the email is in your Junk or Spam folder. Then be sure that you have added "do_not_reply@mainelottery.com" to your address book to ensure you receive future emails. If there is no email in your Junk or Spam folder, then after you have added our email to your address book, follow the "forgot password" process to have another email sent to you.

If you still do not receive the email, it is possible your email provider or ISP (Internet Service Provider) is employing spam filters that are inadvertently preventing you from getting our emails. Spam filters employed by ISPs are extremely indiscriminate and far from fool-proof. As a result, legitimate email often gets tagged as "spam."

Below is a list of popular ISPs that employ filters that often produce false results.

• America Online
• MSN/Hotmail
• Comcast
• Yahoo

If you feel your emails are being inadvertently blocked at the ISP level, please contact your ISP for assistance.

Why can't two people use the same email address to register?

Email address is used for your login credentials, which means each member must have a unique email address in our system.

Does it matter what computer I use?

For the best experience, we recommend that your computer meet the following system requirements:

• Operating System: Windows XP, Windows Vista or Windows 7
• Browser: Microsoft Internet Explorer 7 or higher or Firefox 3; JavaScript and cookies must be enabled
• Processor: Intel Pentium III 500MHz
• RAM: 256MB
• Connection Speed: 56K, with a connection speed of 40K or higher (Cable/DSL recommended for best results)
• Screen Resolution: 1024 x 768
• Flash Version: 9.0 or higher

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Logging In

Problems logging in.

When I try to reset my password, it won't accept my entry.

Be sure your new password is at least 5 characters long and doesn't contain any spaces. In addition, the "Password" and "Confirm Password" fields must match.

I never received the email to reset my password. I've requested it several times but it has never arrived.

The first step is to check to see if the email is in your Junk or Spam folder. Then be sure that you have added "do_not_reply@mainelottery.com" to your address book to ensure you receive future emails. If there is no email in your Junk or Spam folder, then after you have added our email to your address book, follow the "forgot password" process to have another email sent to you.

If you still do not receive the email, it is possible your email provider or ISP (Internet Service Provider) is employing spam filters that are inadvertently preventing you from getting our emails. Spam filters employed by ISPs are extremely indiscriminate and far from fool-proof. As a result, legitimate email often gets tagged as "spam."

Below is a list of popular ISPs that employ filters that often produce false results.

• America Online
• MSN/Hotmail
• Comcast
• Yahoo

If you feel your emails are being inadvertently blocked at the ISP level, please contact your ISP for assistance.

Does it matter what computer I use?

For the best experience, we recommend that your computer meet the following system requirements:

• Operating System: Windows XP, Windows Vista or Windows 7
• Browser: Microsoft Internet Explorer 7 or higher or Firefox 3; JavaScript and cookies must be enabled
• Processor: Intel Pentium III 500MHz
• RAM: 256MB
• Connection Speed: 56K, with a connection speed of 40K or higher (Cable/DSL recommended for best results)
• Screen Resolution: 1024 x 768
• Flash Version: 9.0 or higher

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Technical Issues

Information related to general problems accessing the system.

Computer issues of all types can be very frustrating. Please be assured that we work very hard on our software to create the best, most trouble-free experience for you that we can. However, problems may stem from your computer or your Internet connection, both of which are beyond our control. Your computer specifications, the number of programs that you are running, presence of spyware or adware, problems with Flash or the speed of your internet connection can all contribute to technical difficulties.

Many of these technical issues have the potential to disrupt your play. They may result in reels continually spinning or games freezing at inopportune times. We know this is aggravating, but it is the nature of Internet-based games.

Below are some common technical issues that we can try to help you troubleshoot.

When I try to load the game system it hangs on the loading screen. What's wrong?

There are a number of possible causes for the game system hanging on the loading screen. Below are some troubleshooting tips.

Cache Needs To Be Cleared.

There could be a conflict with your cached version of the game system and any new version we may have released. Clear your cache and then try logging in again.

To clear your cache, find your browser below and follow the instructions.

Internet Explorer 9, 10, 11

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....
2. Make sure to uncheck anything you would like to preserve except "Temporary Internet Files" and "Cookies" then click Delete.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Both Firefox and Chrome change their procedures often, you can find information about each by clicking the link below.

Firefox

1. You can find information about clearing your Firefox cache here

Chrome

1. Your can find information about clearing your Chrome cache here

While we don't officially support AOL browsers, you can find information about clearing your AOL cache here. In addition, our site requires active scripting and cookies be enabled; you can find information on how to do that here.

Turn Off Web Accelerators/Optimizers.

Web accelerators and optimizers, like NetZero HiSpeed or AOL TopSpeed, use a combination of caching and compression technologies to speed the delivery of webpage content. The caching of files can also interfere with the loading of our game system. If you are experiencing loading problems, try disabling this service.

Unsupported Browser.

Our game system works on most browsers and platforms, however, the only officially supported browsers are Internet Explorer and Firefox.

Slow Connections.

Players using dial-up service with a slow connection may have to wait several minutes for the game system to fully load.

What are the system requirements?

For the best experience, we recommend that your computer meet the following system requirements:

• Operating System: Windows XP, Windows Vista or Windows 7
• Browser: Microsoft Internet Explorer 7 or higher or Firefox 3; JavaScript and cookies must be enabled
• Processor: Intel Pentium III 500MHz
• RAM: 256MB
• Connection Speed: 56K, with a connection speed of 40K or higher (Cable/DSL recommended for best results)
• Screen Resolution: 1024 x 768
• Flash Version: 9.0 or higher

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